Professional Conduct & Client Rights Notice

Texas Behavioral Health Executive Council


The Texas Behavioral Health Executive Council (BHEC) investigates and prosecutes professional misconduct committed by:


  • Marriage and Family Therapists
  • Professional Counselors
  • Psychologists
  • Psychological Associates
  • Social Workers
  • Licensed Specialists in School Psychology


Although not every complaint or dispute with a licensee involves professional misconduct, the Executive Council can provide information on how to file a complaint.


Phone: 1-800-821-3205
Website:  https://bhec.texas.gov/contact-us/

Consumer Complaints – State of Texas


If you believe you have been a victim of fraudulent business practices in the State of Texas, you may file a consumer complaint with the Office of the Attorney General – Consumer Protection Division.


File a complaint online:
https://www.texasattorneygeneral.gov/consumer-protection

Medical Records Retention & Access


In accordance with the Texas Health and Safety Code and Texas Behavioral Health Executive Council guidelines, we are required to retain medical records:


  • 7 years from the last date of service, or
  • 5 years after a minor client turns 18


Requesting Medical Records


All requests for medical records must be submitted in writing.

Medical records may be requested by emailing our Operations Manager:


Sydney Dewey
dewey@npcs.com


Your Right to a Good Faith Estimate

(No Surprises Act)


You have the right to receive a Good Faith Estimate explaining how much your medical care will cost.

Under the No Surprises Act, health care providers are required to provide an estimate of expected charges to clients who:


  • Do not have health insurance, or
  • Are not using health insurance for services


This estimate includes the total expected cost of non-emergency services, including related costs such as:


  • Medical tests
  • Prescription drugs
  • Use of medical equipment
  • Hospital or facility fees


Learn More


For questions or additional information about your right to a Good Faith Estimate:


Website: https://www.cms.gov/nosurprises

Phone: 1-877-696-6775